Contact MITHAQ

For service questions, support, privacy, accessibility or reports, email us. Do not send passwords or verification codes.

Phone: 052-333-0610 · Sun–Thu, 9:00–16:00

FAQ and troubleshooting

My SMS code didn't arrive. What should I do?

Check that the number is correct and that it is a mobile number with the +972 prefix. You can request a new code after a minute. After several attempts in a row, the system pauses for a few minutes to protect the account, and then you can try again. If the code still doesn't arrive, email or call us.

Can I register with a number that doesn't start with +972?

Registration is open to mobile numbers with the +972 prefix only.

The email verification code didn't arrive.

Check your spam and promotions folders, and make sure the email address is correct. The code is valid for 5 minutes, and you can request a new one.

My photo won't upload.

You can upload up to 3 photos, in JPG, PNG, WEBP or HEIC format. Every new photo is reviewed by our team before other users can see it; until it is approved, only you can see it. If the upload fails, check your internet connection and try again, or choose a different photo.

I'm not getting notifications.

Check in your phone settings that notifications for MITHAQ are turned on. You can also open the app and check the notifications list inside it.

I deleted my account and want to come back.

For the first 24 hours after deletion, a new account cannot be opened with the same number. After that you can register again, as a completely new account. The previous account and its data are not restored. More details on the account deletion page.

How do I cancel a purchase and get a refund?

All the details, including deadlines and how to contact us, are on the cancellation and refunds page.

Someone is bothering me, or a profile looks suspicious.

You can report and block from any profile and any chat. More information and ways to reach us are on the safety and community page.

How do I delete my account?

In the app: on the Profile tab, tap “Delete account”. You can also ask by email. All the ways are listed on the account deletion page.

Launch promotion rules

• The first profile unlock in each account during the promotion period is free and uses no credit.
• The benefit is limited to one free unlock per account, and to no more than 100 free unlocks in total across all accounts. When this quota is used up, the promotion ends.
• Before each unlock, the app screen shows whether it is free or requires a credit.
• Apart from the free unlock under this promotion, each profile unlock uses one credit.
• The benefit belongs to the account: it cannot be transferred, postponed, exchanged for credits or redeemed for cash. Opening an additional account to obtain another benefit is prohibited (section 3 of the Terms of Use: one account per person).
• Credits you purchased are not affected by the promotion, and credits purchased in the app do not expire merely because time has passed.
• The Company may end the promotion before the quota is used up, with at least 7 days' advance notice in the app and on this page.
• Valid from 5 October 2026 until the quota is used up or the promotion is ended, whichever is earlier.

These rules are subject to the Terms of Use (section 5) and applicable law. The Hebrew text is binding.