You can permanently delete your MITHAQ account at any time — directly from the app or by emailing our support team. Your profile is hidden immediately, and full deletion, including data held by third-party providers, usually completes within about a day.
Profile hidden immediately · full deletion usually within a day
Delete from within the app
The fastest path. Takes about one minute.
- Open the MITHAQ app
Launch MITHAQ and make sure you are signed in to the account you want to delete. - Go to “My profile”
Tap the “My profile” tab in the bottom bar (in the app: “הפרופיל שלי” / “ملفي الشخصي”). - Tap “Delete account”
Scroll to the bottom of the screen and tap “Delete account”, the last button (in the app: “מחיקת חשבון” / “حذف الحساب”). A screen opens explaining what will happen. - Type DELETE
In the “Confirm deletion” field, type the word DELETE. - Confirm
Tap “Delete account” at the bottom of the screen. You are signed out, and this cannot be undone.
Important: After confirming deletion, your account, profile photos, chat history and any unused credits cannot be restored.
Uninstalling the app does not delete the account.
What gets deleted and when
As soon as you confirm, your profile is hidden from all users and the account can no longer be used. The rest of the deletion, including at third-party providers, is carried out by an automatic process that usually completes within about 25 hours. If a provider is temporarily unavailable, the system retries automatically until deletion is complete.
| Data | What happens to it |
|---|---|
| Profile and personal details | Your profile is hidden immediately. Your name, date of birth, bio, city, preferences, matching answers, matches and approvals, blocks and reports, credits, settings and notifications are deleted from our servers. |
| Profile photos | Deleted from photo storage. |
| Phone number | Deleted from our sign-in system. For the first 24 hours the same number cannot be used to open a new account. After that it can, as a completely new account. |
| Contact blocking | If this setting was on, the coded contact numbers we stored are deleted immediately. |
| Chat (Stream) | Your chat account and the messages sent from it are deleted at our chat provider. |
| Purchase provider (RevenueCat) | Your customer record is deleted at our purchase provider. The purchase records themselves are kept without identifying details (see below). |
| Encryption keys | Your published public key is deleted with your account and your private key never leaves your device, so encrypted messages become permanently undecipherable. |
| Unused credits | Voluntary account deletion does not by itself cancel a transaction. Cancellation of a purchase and refunds of unused credits are subject to applicable law, including the Israeli Consumer Protection Law, and to the cancellation policy in the Terms of Use (section 5.3). If you have questions about your balance, contact support before deleting. |
Our database and photos are stored in Frankfurt (EU). Some service providers process data in other countries, as detailed in section 7 of the Privacy Policy.
What we keep, and why
After deletion we keep only the following, and only for the reasons given here.
| What we keep | Why, and for how long |
|---|---|
| Purchase records | What was bought, when, the amount paid and refund status — without your name, phone number or profile. The law requires us to keep them for tax and accounting purposes, for the period the law requires (for example, accounting records are kept as required by tax law). |
| Proof of deletion | A coded identifier and dates only, with no phone number or name, as proof that we fulfilled the request. |
| Accounts banned for breaching the Terms | The phone number is kept in coded, unreadable form, only to prevent re-registration. |
| Backups and technical logs | Temporary copies are removed when the backup or log is replaced, and are never used to display a profile. |
| App stores | The app stores keep their own purchase records under their own policies. |
Can’t access the app?
If you cannot sign in — due to a lost device, account lock or any other reason — you can request deletion by email. We will confirm by email once the deletion is complete.
Send an email to support@mithaq-connect.com and include in your message:
- The phone number you registered with
- The email address associated with the account
- An explicit request: “Please delete my account and all associated data”
Further questions
For privacy and personal data enquiries, contact support@mithaq-connect.com.
Our full data practices are described in the Privacy Policy.