Account & Profile
- Edit profile details and photos
- Change your phone number
- Reset access credentials
- Privacy and visibility settings
Support
How can we help you?
The Mithaq team is available for any question, technical issue, or privacy and safety concern. We respond within 48 hours on business days.
Email Supportsupport@mithaq-connect.com
Response time:within 48 hours on business days|Urgent safety matters — within 24 hours
Help topics
Common topics
Can't find an answer? Send us an email and we'll get back to you.
Identity Verification
- ID verification process (Sumsub)
- Liveness check issues
- Refund if verification fails
- Questions about verification data storage
Billing & Refunds
- App Store purchases
- Requesting a refund
- Refund if identity verification fails
- Questions about receipts and billing
Conversations & Matching
- Opening a full profile
- How "Grant Access" works
- End-to-end encrypted chat
- Blocking users
Location & Distance
- Location permissions
- Travel-time calculation (≤30 / ≤60 min / any)
- Changing distance preferences
- Questions about location data use
Notifications
- Managing notification permissions
- Turning off notifications
- Push notification questions
- Email preference changes
🗑️
Deleting your account
You can delete your account at any time directly from the app. Full deletion completes within 24 hours and includes purging your data from all external providers (Stream, Virgil, Sumsub, and Mixpanel).
Full account deletion instructionsSafety & reporting
User safety is our top priority. If you experience harassment, inappropriate behavior, or suspect a fake profile — contact us immediately.
- Report a user: Use the report button on the user's profile inside the app
- Urgent safety: Send an email with subject “Safety” — we respond within 24 hours
- Privacy & GDPR: Contact privacy@mithaq-connect.com
About Mithaq
Organization
Mithaq Technologies Ltd.
Region
Israel
Support email
support@mithaq-connect.comPrivacy / DPO
privacy@mithaq-connect.comData hosting
Frankfurt, EU (AWS eu-central-1)
App
Mithaq — iOS (App Store)
Still need help?
Send us an email — we reply within 48 hours.